Lance Conzett
Customer Experience Lead @Found
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WORK HISTORY
Customer Experience Lead @Found
As the senior leader heading our Customer Experience organization, I\'m defining what CX means at Found—from the building blocks of how the team is structured to channel strategy to developing the scaffolding that supports the ongoing work of supporting our customers (and everything in between). Some of our team\'s recent accomplishments include- Quadrupling the size of the team and dramatically increasing support accessibility - Adding all new leadership to help manage that quickly growing team - Migrating all of our inbound channels to Zendesk in 45 days - Launching a bold, content-focused revision on how our team works with customers - Designing all new training to reduce ramp times for newly hired CX people to start pitching in in under a week. Interested in helping support self-employed people managing their businesses with Found? Give me a holler.
EDUCATION
Belmont University
Bachelor of Arts (B.A.), Journalism
Hume-Fogg Academic Magnet
High School Diploma
SKILLS
ABOUT LANCE CONZETT
Over the past 15 years, I’ve worked in nearly every role customer support has to…
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