Lance Gordon
Cybersecurity | SEC+ | NET+ | CYSA+ | ITIL | Pentest+
- Role
- Service Desk Analyst at RL Canning
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Lance Gordon
I have enjoyed various fields of work but my passion is watching things grow. I have a diverse background in technology encompassing information, systems, embedded electronics, reverse engineering, and software development. I am enthusiastic about pursuing fresh and stimulating opportunities in the IT sector.
Experience
Service Desk Analyst
Mar 2026 — Present · Chicago, IL, US
Deliver Tier 2 technical support in a fast-paced environment, resolving hardware, software, and network issues while ensuring minimal downtime for end users. Troubleshoot Windows & Mac environments, manage user accounts and permissions, and support system access across multiple platforms.Proactively identify recurring issues and contribute to process improvements, documentation, and system optimization. Experienced in ticketing systems, remote troubleshooting, and maintaining secure, reliable IT operations.Building hands-on experience with system administration tasks, including user management, system configuration, and basic network support
Education
Western Governors University
Bachelor's degree, Cybersecurity and Information Assurance
Old Dominion University
Bachelor's degree, Business Administration and Management, General
2014 — 2019
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