Lance Paulauskas

Senior Director, Service Desk Operations @SRS Distribution Inc.

McKinney, TX, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jun 2020 — Present

Senior Director, Service Desk Operations @SRS Distribution Inc.

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McKinney, TX, US

EDUCATION

2012 — 2015

American Military University

Associate’s Degree, Criminal Justice

SKILLS

VisioTroubleshootingProgram ManagementBusiness Process ImprovementForecastingTechnical SupportOutlookIntegrationActive DirectoryWindows ServerOperations ManagementStrategic PlanningWindowsTrainingMicrosoft ExcelNegotiationOperating SystemsSoftware DocumentationForce ProtectionIT ManagementHelp Desk SupportSystem DeploymentServersProject ManagementCustomer ServiceSecurityStrategyAdministrationBudgetsChange ManagementMicrosoft OfficeSoftware InstallationSystem AdministrationAccessProcess ImprovementVendor ManagementTime ManagementLeadershipTeam BuildingManagement

ABOUT LANCE PAULAUSKAS

Innovative and Dynamic Information Technology Leader with a 28-year background supporting all facets of IT Operations and Infrastructure, mentoring Team Members and molding a positive customer experience. Background also includes serving 18 years as Security Forces Defender in the United States Air Force Reserve.(DISCLAIMER: The views and opinions stated are expressly my own and do not reflect the views or opinions of the United States Air Force or Department of Defense)Specialties: Effective Leadership/Customer Service, Technology Logistics, Technical Training, Collaboration/Team Building, Innovation, Problem Solving, Continuous Process Improvement, Strategic Planning, Issue Resolution, Hardware/Software Implementation, Force Protection, and Workplace Safety

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