Lance Navin
Manager, Enterprise Application Support @Invitation Homes
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WORK HISTORY
Manager, Enterprise Application Support @Invitation Homes
Inspire confidence and build relationships vertically with direct reports and manager, as well as horizontally with co-workers, business stakeholders, and customers- Manage team responsible for providing Enterprise Support nationally for various software including but not limited to Yardi, Salesforce, Tableau, Atlas, Internal Leasing Application, etc- Develop, manage, and contribute to maturing our ITSM processes-Ensure that established SLA and customer service expectations are being met, including developing SLAs, as necessary- Formulate, update, interpret, implement, and maintain interdepartmental policies, procedures, and standards- Provide reports on team performance through various Data Reporting tools - Conduct Business Relationship Management activities with IT customers- Act as escalation point for Enterprise Support requests- Serves as project leader or team member as needed
EDUCATION
West Bend East High School
Diploma
Arizona State University
Bachelor of Science (B.S.) Political Science, B.S. Political Science / Minor in U.S. History / International Studies Certificate
SKILLS
ABOUT LANCE NAVIN
Experienced IT leader specializing in enterprise application support, team management, and process improvement. I lead a national support team handling platforms like Yardi, Salesforce, and Tableau, with a strong focus on service delivery, ITSM, and cross-functional collaboration. Passionate about building high-performing teams and driving operational excellence in fast-paced environments.
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