Lance Dick
Director of Customer Experience @Storewise By Ladle
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WORK HISTORY
Director of Customer Experience @Storewise By Ladle
The Director of Customer Experience leads the strategy, operations, and culture of customer engagement across Ladle’s portfolio. Own the full customer lifecycle post-sale — onboarding, adoption, support— with the goal of driving high retention, strong product adoption, and long-term advocacy.
EDUCATION
McPherson College
Bachelor of Science (BS), Finance and Management
SKILLS
ABOUT LANCE DICK
I’m a results-driven professional with a strong background in account management, customer success, and business development. I’ve developed a versatile skill set focused on building lasting client relationships, driving revenue growth, and delivering exceptional customer experiences.My approach blends strategic thinking with a genuine commitment to understanding customer needs and aligning solutions that deliver real value. Whether I’m cultivating new business opportunities or ensuring client satisfaction and retention, I thrive on creating win-win scenarios that support long-term success—for both clients and the company.I’m passionate about connecting with people, solving problems creatively, and continuously finding ways to improve processes and outcomes.
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