Lana Seto

IT Support Engineer

Role
IT Support Engineer at Okta
Location
San Francisco, CA, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

Experience

  1. IT Support Engineer

    Okta

    Jul 2024 — Present · San Francisco, CA, US

    Member of the BT Workplace Technology teamCreate documentation and how-to guides on the current onboarding processProvide support during New Hire Onboarding SessionsHelp track incoming new hires and ensure they have access when they startDeveloped a Google Sheets app script to automate the retrieval of delivery status for Yubikeys shipped to new hires, improving efficiency and reducing manual effort.

Education

  • City College of San Francisco

    Business Administration

    2006 — 2008

  • San Francisco State University, Lam Family College of Business

    Bachelor of Science (B.S.), Business Administration, Information Systems

    2008 — 2012

  • City University of Hong Kong

    Information System, Electronic Commerce

    2011 — 2011

  • General Assembly

    Data Science

    2017 — 2017

Skills

  • Sccm 2012
  • Dns
  • Sql
  • Html
  • Microsoft Office
  • Active Directory
  • Ssh
  • Disk Imaging
  • Java
  • Python
  • Machine Learning
  • Windows 7
  • Data Cleaning
  • Ip Networking
  • Data Entry
  • Data Analysis
  • Os X
  • Jamf Casper Suite
  • Ftp
  • Mac Os X
  • Unix Script
  • Windows Xp
  • Vpn
  • Data Science
  • Troubleshooting
  • Computer Hardware
  • Wireless Networking
  • Technical Support
  • Databases
  • Dd-Wrt

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Lana Seto — IT Support Engineer at Okta in San Francisco, CA, US | Unifers