Lana Reynolds

Customer Service Manager and Customer Service Trainer @Gulfstream Aerospace

GB

Leading customer service operations across all departments, ensuring high standards and adherence to SOPs.• Managing the customer survey process, increasing customer satisfaction scores through targetedimprovements.• Analysing, collated, and reported customer feedback data weekly and monthly to senior leadership.• Identifying and implementing process improvements, enhancing eciency and service quality.• Developing and training customer service teams, improving overall team performance and engagement.• Organising and executing corporate events with security planning, risk assessments, and stakeholdercollaboration.• Leading the Diversity, Equity & Inclusion (DEI) Team, launching successful community engagementinitiatives.• Building strategic partnerships with local authorities, educational organizations, and businesses to drive Gulfstream’s brand presence and talent acquisition.• Customer Service Trainer for all Gulfstream Farnborough employees, ensuring employees delivercustomer service reflective of Gulfstream Brand Value and Identity to both internal and externalcustomers.

Skypeople

Teaching and Training

Gulfstream University

Training and Teaching

Bluewater

STCW95, Safety on Board a Vessel

UK TEFL

TEFL

UK Flight Safety

Flight Safety Officer

Gulfstream University

People Management and Leadership, Management

Solent University

Media with Cultural Studies, 2:1

Gulfstream University

SMS Investigator