Lana L.
Customer Service Administrator Coordinator @Orkin Canada
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WORK HISTORY
Customer Service Administrator Coordinator @Orkin Canada
Calgary, AB, CA
Coordinated technicians scheduling efforts to accommodate customer’s requests, decreasing response time from 72h to 48h• Implemented and documented an internal process for Accounts Receivable and Admin teams to decrease a number of accounts in arrears - 2% less accounts sent to collections on month-to-month• Communicated on daily basis to high-level customers, provided updates and reports to the management
EDUCATION
Krakow University of Economics
Bachelor of Applied Science (B.A.Sc.), Applied Informatics
Gloker Szkoła Policealna Kraków
Post Secondary Education, Computer Graphics and Multimedia
ABOUT LANA L.
Associate Project Manager and Project Coordinator with 5+ years of experience in operations management and cross-functional team leadership across public safety technology, content operations, and customer service environments. Certified Google Project Manager and Professional Scrum Master (PSM I). Proven track record of delivering projects on time, improving team efficiency by 20%, elevating KPIs from 89% to 95%, and leading cross-functional teams of 15+ people. Currently based in Calgary, available for full-time or part-time PM roles in Calgary or remotely across Canada. Open to new connections and networking.Google Project Manager Professional, Coursera, Certified February 2026Professional Scrum Master (PSM I), Scrum.org, Certified August 2023
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