Lana Larson
Director of Operations @Sophos Speech And Academics
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WORK HISTORY
Director of Operations @Sophos Speech And Academics
As Director of Operations at Sophos Speech and Academics, I oversee the daily functions of a multidisciplinary education services organization providing academic and therapeutic support to students across the Phoenix area. I lead operational strategy, financial processes, and team management to ensure efficiency, compliance, and an exceptional client experience.I manage a team of 40+ contracted educators and clinicians, oversee invoicing and payroll, and maintain vendor relationships with platforms such as Oases Magenta, Gusto, ClassWallet, Trust Driven Care, and Trakstar. My focus is on building scalable systems, strengthening communication between administrative and instructional teams, and implementing KPIs that measure productivity and quality of service.By aligning processes with company goals and using data to guide decision-making, I help drive sustainable growth, operational consistency, and a culture of collaboration that supports both our staff and the families we serve.
EDUCATION
University of Phoenix
Bachelor's degree, Business Administration and Management, General
Western International University
Master of Business Administration - MBA, Business Administration and Management, General
ABOUT LANA LARSON
With over 5 years of experience in community education, I am currently the Community Education Manager at Vertex Education. In this role, I oversee the development and implementation of community education programs across multiple regions, ensuring alignment with the organization\'s mission, vision, and values. I also manage a team of account representatives and regional coordinators, providing them with guidance, support, and feedback to enhance their performance and professional growth. Some of my core competencies include program success, de-escalation, customer satisfaction, and business administration. I have a Master of Business Administration degree from Western International University, and a Bachelor\'s degree in Business Administration and Management from University of Phoenix. I am passionate about creating and delivering high-quality and engaging learning experiences for diverse and underserved communities, and empowering them to achieve their academic and personal goals. I am always eager to learn new skills and collaborate with others to improve the outcomes and impact of community education.
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