Lana Jones

WORK HISTORY

EDUCATION

SKILLS

ABOUT LANA JONES

Senior Operations Leader with 18+ years’ experience shaping high‑performing, multi‑site environments and delivering enterprise‑level operational transformation. As a Lean Six Sigma Master Black Belt supported by a completed MSc in Logistics and Supply Chain Management, I bring a blend of strategic leadership, deep operational expertise, and advanced continuous improvement capability.My career has centred on elevating operational performance through clarity of vision, disciplined execution, and a culture of continuous improvement. I have led large‑scale operational teams and deployed CI strategies that deliver sustained improvements in productivity, quality, safety, customer experience, cost reduction, and flow stability.I am recognised for building improvement capability at every organisational level — from frontline empowerment to senior leadership alignment. I’ve designed and delivered internal LSS programmes, coached Green/Black Belts, and led cross‑functional transformation initiatives across logistics, warehousing, transportation, shipping, and contact centre operations.Driven by a strong growth mindset, I continue to expand my strategic and technical capabilities. My MSc strengthened my understanding of global supply chain dynamics and fuelled my passion for emerging technologies. My thesis, focused on Robotic Process Automation (RPA) and its managerial implications, reflects my belief in combining Lean thinking with digital innovation to unlock the next wave of operational excellence.Trusted for my ability to challenge the status quo, simplify complexity, and secure buy‑in at all levels, I lead with a people‑centric, floor‑engaged style that builds credibility and accelerates change. I bring a proven track record of delivering outcomes that scale — not just isolated improvements, but systemic, organisation‑wide impact.Core StrengthsOperations Leadership & Multi‑Site ManagementContinuous Improvement Strategy & GovernanceLean Six Sigma (MBB) & Enterprise‑Level DeploymentEnd‑to‑End Process TransformationDigital & Automation Awareness (incl. RPA)Stakeholder & Executive EngagementChange Leadership & Culture BuildingSupply Chain & Logistics ExpertiseCoaching, Capability Building & Talent DevelopmentProfessional HighlightsDeveloped and delivered an in‑house LSS training programmeConsultant for Bosch Service SolutionsSpeaker at JTE Lean Conferences (2022 & 2024)Guest contributor on PMI’s Room for Improvement seriesDelivered multi‑million‑pound benefits through sustainable CI initiatives