Pretty Salomon Lamo Foasso
Cybersecurity Analyst | SOC Analyst | Entry-Level Security Operations | Security+ | CCNA | SIEM (Splunk) | Incident Response | TCP/IP | Linux | Wireshark
- Role
- Technical Support Specialist at AT&T
- Location
- Marietta, GA, US
- LinkedIn followers
- 500 followers
About Pretty Salomon Lamo Foasso
I am Pretty Salomon, a recently graduate Student with a Bachelor\'s degree in Computer Science.As someone who loves to identify, analyze and build, i have developed interest in Cybersecurity and Networking.I am a quick learner, always looking for new challenges and opportunities to grow personally and professionally. Let\'s connect and explore how we can collaborate to build innovative solutions.
Experience
Technical Support Specialist
Jul 2025 — Present · GA, US
IT Helpdesk Support | Cricket Wireless Atlanta, GAResponsibilities-Provided 100% phone-based IT support to retail store locations and sales representatives, troubleshooting issues with networks, computers, and POS terminals-Assisted with wireless number porting/portability (transferring phone numbers between carriers), escalating complex cases to Tier 2 when necessary-Delivered support for POS hardware/software, including troubleshooting connectivity to payment devices and terminals-Walked users through tasks such as finding IP addresses, restarting routers/modems, and verifying connectivity-Logged and managed all issues in ServiceNow ticketing system with detailed documentation-Collaborated with Tier 2 and other IT teams to resolve escalated issues efficiently-Ensured excellent customer service by maintaining patience, professionalism, and clear communication.Key Skills & Tools:Helpdesk Support · POS Systems · Porting/Portability · PC Troubleshooting · Networking Basics · ServiceNow · Remote Support · Customer Service
Education
ISC2
Certicate, Cybersecurity
Kennesaw State University
Master's degree, Cybersecurity
Cisco Networking Academy
networking basics , network defense , cisco packet tracer, Network and System Administration/Administrator
Kennesaw State University
Bachelor of computer science, Computer Science
Coursera
Cybersecurity
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