Lamont Washington
Vice President of Client Services & Strategy | Client Lifecycle & Revenue Growth Leader
- Role
- Vice President of Client Services & Strategy at Wealth Automators
- Location
- Saratoga Springs, NY, US
- LinkedIn followers
- 500 followers
About Lamont Washington
Client-forward executive and entrepreneur specializing in structured service delivery, retention strategy, and cross-functional execution within growth-stage organizations. At Wealth Automators, I lead Client Services & Strategy across a multi-platform ecommerce automation business, overseeing the full client lifecycle from onboarding through long-term account leadership. My role bridges client expectations and internal execution, ensuring disciplined communication, escalation clarity, and structured delivery standards. My background spans executive recruiting, digital marketing, and business ownership. Across industries, I have built scalable systems, led high-performance teams, and developed long-term client relationships rooted in transparency and accountability. I thrive in environments that require ownership, adaptability, and strategic relationship management supported by operational discipline.
Experience
Vice President of Client Services & Strategy
Mar 2026 — Present · US
Promoted into executive leadership to oversee Client Services strategy, retention performance, and cross-functional lifecycle alignment within a scaling multi-platform ecommerce organization.• Own executive-level client relationships and strategic account direction• Drive retention, upsell, and referral-based growth initiatives• Align sales, onboarding, and backend contributors to ensure disciplined delivery standards• Oversee escalation management and client performance accountability• Strengthen structured onboarding frameworks and internal service systems to support scalable growthElevated the client services function from operational coordination to strategic leadership, driving structured growth, retention strength, and enterprise-level client confidence.
Education
SUNY Brockport
Bachelor's degree, Science of Marketing
2015
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