Lamont Howard
Assistant Service Manager @Toyota Of Ann Arbor
Signup · Get unlimited contacts
WORK HISTORY
Assistant Service Manager @Toyota Of Ann Arbor
Ann Arbor, MI, US
I Utilize CRM software to manage a portfolio of over 400 accounts monthly, delivering personalized service, comprehensive support, and educational resources to ensure seamless resolution of complaints.Documenting and categorizing 15+ customer complaints daily, systematically organizing them into maintenance categories to facilitate efficient diagnosis and provide accurate time estimates for resolution.Leading the creation of precise repair orders, collaborating closely with technicians to ensure targeted diagnosis and swift resolution of customer issues. Offering discerning correction options for vehicle concerns, meticulously preparing itemized maintenance quotes to promote transparency and trust with clients throughout project updates.Streamlining the processing of 250/300 repair orders into detailed invoices, resulting in an average monthly revenue of in gross parts and labor.Driving significant growth in sales parts and labor revenue, achieving $1,197,723.51+ since October 16th start date and $1,002,317.15 since January 2025
EDUCATION
Defiance College
Sports Management
Central Michigan University
Sports management
ABOUT LAMONT HOWARD
Customer-focused automotive service and operations leader with 6+ years of dealership…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.