Lamonte M. Forthun

About Lamonte M. Forthun

What I do: My main expertise is doing technical support on hardware (Mac and PC), operating systems (MacOS, Windows, and Linux), and software (Office, Adobe Creative Suite, etc.), both on-site and remotely. I\'ve also spent a great deal of time supporting mobile devices, including remote management with Meraki Mobile Device Management and Microsoft Intune systems.Most recently I’ve worked extensively with various Artificial Intelligence (AI) applications such as ChatGPT and MidJourney.Current Professional Certifications:Apple Certified Mac Technician (ACMT)Apple Certified Associate - Mac IntegrationApple Certified Associate - Mac ManagementApple Products ProfessionalApple iOS QualificationCompTIA A+CompTIA Security+CompTIA Cloud EssentialsITIL Foundation Certificate In IT Service Management (V3)CIW Web Foundations AssociateCIW Web Design Specialist certificationsCIW JavaScript SpecialistLinux EssentialsDevelopment Skills: PHP, PowerShell, AppleScript (specializing in automating publishing systems), QuarkXTensions, iOS (Swift and Objective-C), WordPress plug-in development, Drupal (site building, back-end administration, and module development), NodeJS, and Python.Professional Skills: Linux server maintenance (over 25 years managing Linux Dedicated Servers) and administration, desktop publishing, writing, sales, marketing, Mobile device repairs.Outside of work I coach multiple sports and am certified by the US Associations of Baseball, Basketball, Bowling, Cycling, and Track and Field.

Experience

1. Deskside Support Technician at Church & Dwight

   HCLTech

   Aug 2022 — Present · Princeton, NJ, US

   Deskside and Remote Support for users at the Church and Dwight Princeton R&D Center, Rocky Hill Pilot Plants, and the Ewing Corporate Office.• Deskside Support of PC & Mac hardware break/fix issues.• Windows Support (Windows 10 & 11)• MacOS Support• Support of standard applications, Teams, Office 365 Suite, Adobe Creative Suite (mostly Acrobat, but also Illustrator and Photoshop).• Support higher-end specialty applications such as SolidWorks, ArtiosCAD, CapePack, Labware LIMS, etc.• Basic Networking support and smart hands support for advanced networking issues.• Xerox Printer support and management in building, as well as minor troubleshooting and repairs.• Mobile Device support (iOS).• Support Ticket management with ServiceNow.Special Projects:• Worked with Verizon Wireless to enhance the cellular service inside the Princeton facility. The solution involved installing a Verizon eFemto system connected to an existing Distributed Antenna System.• Mapped the LAN and WiFi speed of the majority of offices in the Princeton facility, while fixing any LAN issues various offices had (bad or disconnected Ethernet cables, fixing disconnected cables at the patch panel or switch, putting in tickets with the networking team for more serious issues). Roughly 25% of the offices had issues.

Education

• Western Governors University

  In Progress - 120 credits out of 140 needed, Information Technology, Network Operations and Security Emphasis

  2013 — 2022

• Fennimore High School

  High School/Secondary Diplomas and Certificates

  1980 — 1983

• University of Minnesota

  General Studies

  1982 — 1982

• University of Wisconsin-La Crosse

  Chemistry

  1984 — 1985

• Columbia University

  Chemistry

  1983 — 1984

• Luther College

  Chemistry

Skills

• Applescript
• Public Speaking
• Web Development
• Technical Support
• Management
• Microsoft Office
• Sales
• Graphics
• Photography
• Software Development
• Publishing
• Dreamweaver
• Illustrator
• Computer Hardware Troubleshooting
• Linux Server Administration
• Wordpress
• Customer Insight
• Business Development
• Training
• Advertising
• New Business Development
• Javascript
• Adobe Creative Suite
• Customer Retention
• Customer Service
• Mysql
• Social Media Marketing
• Indesign
• Online Marketing
• Html
• Social Networking
• Writing
• Os X
• Mac Os X
• Adobe Acrobat
• Quarkxpress
• Web Design
• Leadership
• Computer Repair
• Microsoft Word