Lamin Drammeh

Information Technology Operations Engineer @BBC

Provide 24/7 IT Support as a member of the Engineering Operations CAS Team within W1 and other London offices. Help BBC programme makers create and deliver great content across radio, TV and online. Based in a dayside or a 24/7 shift which covers nights and weekends the team supports a range of BBC platforms including Windows, MAC and MDM both on site and remotely for our International BBC Bureaux, undertaking a mixture of 1st line support calls, typical 2nd line IT desk visits, User Admin requests and also a customer facing Laptop Clinic. Reports back to the Team Leader bringing their attention to any issues encountered during the course of the shift that requires escalation in order that they can assist in reaching a satisfactory resolution. Involves end-to-end business support for systems and applications for the related Editorial/Production and Development teams, ensuring duties are performed efficiently, safely and consistently.