Lamihn Eugene
Associate Director of Workforce Transformation at UnitedHealth Group
- Role
- Associate Director of Workforce and Planning Management at UnitedHealth Group
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Lamihn Eugene
Experienced Senior Traffic Manager with a demonstrated history of working in the hospital…
Experience
Associate Director of Workforce and Planning Management
Nov 2021 — Present · Pittsburgh, PA, US
Education
University of Pittsburgh
Bachelor's degree
Skills
- Microsoft Excel
- Capacity Planning
- Microsoft Office
- Avaya
- Key Performance Indicators
- Team Leadership
- Performance Management
- Analysis
- Vendor Management
- Business Analysis
- Customer Service
- Contact Centers
- Customer Satisfaction
- Training
- Forecasting
- Customer Relationship Management (Crm)
- Strategic Planning
- Team Building
- Management
- Resource Management
- Cross-Functional Team Leadership
- Process Improvement
- Leadership
- Bpo
- Workforce Planning
- Business Process Improvement
- Workforce Management
- Customer Experience
- Call Centers
- Project Management
- Outsourcing
- Metrics
- Coaching
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