Nicholas Lamendola

Vice President of Growth @Konecta

Rochester, NY, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2025 — Present

Vice President of Growth @Konecta

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Rochester, NY, US

As VP of Growth for Banking, Insurance & Wealth at Konecta, I help financial services and fintech leaders unlock scalable, cost-efficient CX strategies across global markets — with a deep specialization in LATAM, EMEA, and nearshore delivery.Konecta is a global leader in customer experience transformation, offering high-performance BPO solutions that blend human capital, digital enablement, and AI-powered innovation. With 130K+ professionals across 26 countries, we support top-tier banks, insurers, and fintech brands in delivering compliant, omnichannel, and next-generation service experiences.What sets us apart? Deep vertical expertise in BFSI, fintech, and regulated environments Access to premium talent pools in unsaturated, high-performance markets Proprietary CCaaS platforms and AI agent studios that drive measurable efficiency A partnership approach rooted in flexibility, transparency, and ROIIf you’re looking to improve customer experience, reduce operational friction, or expand across LATAM — let’s connect. I’m always open to strategic conversations with growth-minded executives.

EDUCATION

2000 — 2004

Hilton High School

Economics

2012 — 2014

Villanova University

Green Belt (Certificate), Six Sigma

N/A

Yale University

Financial Markets / Risk Management, Economics

SKILLS

Business ProcessTeam LeadershipSalesEntrepreneurshipOnline AdvertisingTrainingNew Business DevelopmentLeadershipManagementTeam BuildingCustomer ServiceBusiness PlanningSalesforce.comConsultingMulti-Channel CommerceStrategic PlanningAccount ManagementNegotiationEmail MarketingSocial MediaTeam ManagementCustomer Relationship Management (Crm)Lead GenerationAnalyticsVendor ManagementBusiness StrategyNetworkingBusiness DevelopmentDigital MarketingProcess ImprovementCross-Functional Team LeadershipMarketing StrategyDigital StrategySEOBusiness AnalysisProduct MarketingEnterprise SoftwareSocial NetworkingSales ManagementSocial Media Marketing

ABOUT NICHOLAS LAMENDOLA

VP, Growth | BFSI at Konecta | CX Solutionist | Fintech & FS Strategist

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