Daniel Lam
Senior Product Manager, my Telus Web & App (Ios, Android, & Desktop) @Telus Technology
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WORK HISTORY
Senior Product Manager, my Telus Web & App (Ios, Android, & Desktop) @Telus Technology
Own the end-to-end product lifecycle for the My TELUS app and lead the payments experience across both web and app. Drive product strategy, execution, and delivery across platforms, leading cross-functional squads of engineers, designers, QA, and data analysts to launch and scale impactful features focused on customer experience, platform health, and operational cost efficiency.Key Achievements:• Reduced OPEX by $80MM/year by launching a new digital payments experience, streamlining payment workflows and improving self-serve adoption.• Cut monthly call volume by annual savings) by shipping an AI/ML-powered personalized recommendation engine that enhanced user engagement and deflected support inquiries.• Boosted payment success rates by 19% through replatforming legacy AWS payment tools, modernizing the UI/UX, and building scalable APIs on new cloud infrastructure.• Reduced app crash rates by over 99% and improved crash-free sessions from 95.03% to 99.96%, eliminating nearly all crash scenarios by leading cross-functional teams to refine Back-end For Front-end (BFF) and Front-end (FE) requirements, driving platform health and app performance.• Migrated the mobile platform from native iOS and Android codebases to React Native, improving cross-platform scalability, accelerating development velocity, and reducing time-to-market for new features.
EDUCATION
BrainStation
Certificate, Data Analytics
University of Toronto
Honours Bachelor's of Science, Psychology Specialist (Cognition & Behaviour)
SKILLS
ABOUT DANIEL LAM
Hi, I\'m Dan! I\'m a senior product manager and digital creator. My professional…
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