Rahul Lamba
Deputy Manager Operations @Infinx
Signup · Get unlimited contacts
WORK HISTORY
Deputy Manager Operations @Infinx
Mumbai, IN
Lead 140+ FTE team in invoice processing, QA, TAT & SLA delivery via OCR/AI• Achieved 100% on-time delivery & 95%+ SLA adherence• Reduced defects 25% via RCA; improved productivity 15% with real-time dashboards• Own client governance, escalations, KPI reporting & compliance audits (zero violations)• Manage capacity planning, attrition control & succession pipelines
EDUCATION
Mumbai University Mumbai
Master's degree, Business/Commerce, General
The Institute of Chartered Accountants of India
Chartered Accountants Foundation Course, Business/Commerce, General
SKILLS
ABOUT RAHUL LAMBA
Promoted to Deputy Manager – Operations (Apr 2025)| 15+ years scaling healthcare BPO delivery with zero compliance violations.Lead 140+ FTE team at Infinx Healthcare in invoice processing, QA, TAT & SLA delivery using OCR/AI tools and real-time dashboards. Delivered:• 100% on-time delivery & 95%+ SLA adherence• 25% defect reduction via RCA• 15% productivity uplift with live analyticsPreviously (2021–Apr 2025): Drove 15% profitability & 10% efficiency gains. Led US-to-India Document Capture QA transition – standardized SOPs,+15% efficiency.Expert in: Process Optimization | Lean Six Sigma | SLA/TAT | OCR & AI | Dashboards | KPI/KRA | Client Governance | JIRA | Change ManagementActively exploring Senior Operations Manager / Head of Delivery roles in Healthcare ITES / BPO. l•••••••@gmail.com | in/lambarahul
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.