Joshua Lamb

Machine Learning Engineer Intern @Springs Window Fashions

Middleton, WI, US

Designed and deployed an LLM-based AI agent to assist customer service representatives, automating order lookup and product Q&A for ~35% of total call volume Built a modular pipeline combining live speech-to-text with confidence-based routing to either a 95%-accurate SQL order extractor or an advanced Retrieval Augmented Generation (RAG) system Deployed the system via local compute, Azure VMs, and APIs to balance performance with cost, usingWebSockets for low-latency communication Invited to continue part time, now implementing a YOLO computer vision (CV) model to detect missing parts and applying MLOps and CI/CD for reliable, scalable deployment across factory floors

University of Florida

Bachelor of Science - BS, Computer Science

University of Florida

Master of Science - MS, Artificial Intelligence Systems