Lalit Verma
Customer Experience Excellence Strategist for Super Luxury Segment in real estate industry.
- Role
- Assistant General Manager at Experion Developers
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Lalit Verma
I bring a wealth of experience in Customer Experience within the dynamic realm of the…
Experience
Assistant General Manager
Mar 2025 — Present · IN
Exceptional customer experience by anticipating and resolving issues promptly with personalized solutions.• Customer retention strategies to nurture existing clients and drive business growth.• Customer journey mapping to improve the overall experience at all the touch points• Integration of technology to streamline operations • Adherence to process driven approach
Education
IBS Chandigarh
Master of Business Administration (MBA)
Manipal Institute of Technology
Bachelor of Engineering - BE
2002 — 2006
Manipal Institute of Technology (Deemed University)
Bachelor of Engineering (BE)
2002 — 2006
IBS CHANDIGARH
Master of Business Administration - MBA
2009 — 2011
Skills
- Team Management
- Competitive Analysis
- Negotiation
- Marketing Management
- Business Strategy
- Procurement
- Crm
- Mis
- Customer Service
- Key Account Management
- Mechanical Engineering
- Market Research
- Business Development
- Vendor Management
- System Development
- Management
- Marketing
- Multi-Cultural Team Building
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