Lalit Kumar

About Lalit Kumar

With a dynamic journey spanning various industries, I have continuously embraced change and driven innovation throughout my professional life. Starting in Business Process Outsourcing (BPO) sales, I honed my customer service excellence while specializing in mortgages and credit cards.Transitioning to the healthcare domain, I spent two years as an Account Receivable Executive, skillfully handling healthcare denials. This experience sparked my passion for problem-solving and process optimization, setting the stage for my next phase.Joining the Management Information Systems (MIS) team, I initiated and led refinement projects, optimizing billing efficiency and elevating customer satisfaction. My ability to bridge the gap between technology and business needs became apparent, propelling me into uncharted territories.Telecommunications beckoned, and I answered the call at COLT Telecom. For over six years, I thrived as a Quotation and Pricing specialist, crafting tailored solutions for last-mile access services. Market acumen and strategic thinking drove my success as I built enduring partnerships in the competitive telecom landscape.An exciting new chapter awaited me at ADP, where I ventured into Human Capital Management (HCM). Taking on pricing challenges, I excelled in creating value-based strategies, leaving an indelible impact within the organization.Fuelled by curiosity, I embraced the realm of Emerging Technologies. As an automation advocate, I spearheaded digital transformation initiatives, revolutionizing processes and fostering innovation. My dedication to continuous learning kept me at the forefront of technological advancements.Throughout my journey, versatility has defined my path to success. Each chapter has been an opportunity to adapt, learn, and excel, making me a resourceful and agile professional.Looking to the future, I am passionate about driving positive change and shaping a dynamic landscape. With an unwavering commitment to excellence, I seek to champion innovation, harnessing emerging technologies to solve complex challenges and deliver sustainable growth.

Experience

1. Manager Finance Transformation

   ADP

   Apr 2022 — Present · Pune, IN

   Lead and support digital transformation projects aimed at improving operational efficiency, customer experience, and business outcomes. • Implemented Robotic Process Automation (RPA) using Blue Prism, Power Automate Desktop, Selenium, VBA, and other collaborative applications, resulting into major efficiency gains and accelerated delivery of transactional processes. • Conduct Proof of Concepts (POCs) for new applications and technologies to enhance the business value and customer experience of tools and solutions. • Utilize process mining tools to identify and optimize business processes and workflows, driving significant improvements in productivity and quality. • Establish and manage the governance process for Standard Operating Procedures (SOPs), documentations, and tool inventory (over 300+), ensuring adherence to quality, compliance, and security standards.

Education

• Welingkar Institute of Management

  PGDM, Finance and Financial Management Services

• Kendriya Vidyalaya

  Inter, A/C, B.Std.

• Delhi University

  Bachelor of Commerce (B.Com.), Business/Commerce, General

• Indian Institute of Management, Lucknow

  EPGM, Business Administration and Management, General

  2010 — 2012