Lalith Kumar
Over 11+ years of IT Experience including 6 years of experience as ServiceNow Development & Administration. CSA, CIS-Discovery. United States Citizen.
- Role
- Sr Servicenow Developer at EY
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Lalith Kumar
Over 11 plus years of strong IT experience in Software Design, Development, Analysis…
Experience
Sr Servicenow Developer
Jul 2024 — Present · Dallas, TX, US
Collaborate with clients to understand business requirements and objectives.• Conduct thorough analysis of client\'s existing processes and systems to identify opportunities for improvement and optimization.• Leverage Service Mapping checklist to validate readiness of client environment to initiate ITOM Service Mapping efforts.• Capture the right details needed to initiate Service Mapping – such as credentials, application architecture diagrams, entry points etc.• Design, configure, and implement ServiceNow solutions tailored to meet client\'s business needs.• Utilize ServiceNow Service Mapping, Discovery, Event Management, and CMDB modules effectively to optimize IT infrastructure• Provide guidance to clients on the deployment of MID servers. • Configure MID servers to support Service Mapping, Discovery and Event Management• Hands on experience with Service Mapping pattern development • Experience with pattern based and tag based mapping.• Experience of designing and enabling CSDM for clients• Develop custom solutions and integrations as necessary to enhance the functionality of ServiceNow platform.• Lead the development and deployment of ServiceNow solutions, ensuring adherence to leading practices and standards.• Provide technical guidance and mentorship to offshore teams and junior team members throughout the implementation process.• Facilitate User Acceptance Testing with client and help them prioritize defects.• Lead the offshore development team by providing technical expertise, design & architecture guidance throughout the design, build efforts.• Offer ongoing support and assistance to clients post-implementation, addressing any issues or concerns in a timely manner. • Create detailed technical documentation including solution designs, configuration guides, and standard operating procedures.• Share expertise and best practices with team members to foster knowledge sharing and continuous learning
Education
San Francisco Bay University
Master of Science - MS
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