Lalit Pachpande

Experience

1. Technical Support Manager

   Microsoft

   Feb 2022 — Present · Pune, IN

   Datacenter Technician Manager | MicrosoftAs a Datacenter Technician Manager, I lead a high-performing team responsible for ensuring seamless operations and reliability across mission-critical infrastructure. My role focuses on driving operational excellence, fostering a collaborative team culture, and delivering consistent value to internal and external stakeholders.Key Highlights:• Led and mentored a team of datacenter technicians, building a culture of collaboration, accountability, and continuous growth.• Developed and executed strategic initiatives to optimize datacenter operations, increasing efficiency and minimizing downtime.• Oversaw end-to-end project management for infrastructure deployment, hardware lifecycle management, and inventory control.• Demonstrated hands-on technical expertise in power cycles, component swaps, hardware troubleshooting, and storage media handling.• Implemented process improvements that streamlined operations, strengthened compliance, and enhanced customer satisfaction.• Built and maintained strong cross-functional partnerships with internal teams and external vendors to support seamless service delivery.• Ensured rigorous adherence to safety, security, and compliance standards while managing critical datacenter assets.