Lalit Mishra
Operation Manager @G4S
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WORK HISTORY
Operation Manager @G4S
Hyderabad, IN
Managing 130+ Sites across 90+ Clients | Security Personnel Owning complete Operational governance, and service delivery for the HYD-1 cluster, managing 90+ clients across 130+ site locations with a workforce of deployed security personnel. Driving strategic planning and execution for cluster operations, ensuring strict adherence to SLA, contractual obligations, and client-specific KPIs. Exercising full control over Billing, Price Revisions, Revenue Growth, and Collections, consistently meeting and exceeding monthly and quarterly financial targets. Leading end-to-end manpower lifecycle management, including recruitment coordination, training, deployment, performance monitoring, and attrition control. Overseeing statutory compliance (PF, ESI, Labour Laws, Audits) to ensure zero non-compliance exposure across all sites. Managing a highly diversified client portfolio across Hospitality, Manufacturing, IT/ITES, Telecom, Banking, and Corporate Offices, ensuring customized security solutions for each sector. Commanding rapid mobilization and stabilization of security teams for new contract wins, expansions, and emergency deployments, ensuring 100% readiness from Day-1. Instituting strict operational discipline through regular Night Checks, surprise audits, and supervisory inspections, driving immediate corrective actions and service recovery. Acting as the single-point escalation authority for critical client issues, crisis management, manpower shortages, and operational risks. Driving continuous improvement initiatives, including productivity enhancement, cost optimization, and quality audits to strengthen client retention and long-term contracts. Building and mentoring site leadership teams, supervisors, and field officers, ensuring leadership continuity and high- performance culture across the cluster.
EDUCATION
Jai Prakash University (JPU), Chhapra
B.sc chemistry
Bihar School Examination Board (BSEB)
Matriculation
Jai Prakash University (JPU), Chhapra
Master in chemistry
Bihar School Examination Board (BSEB)
Intermediate
ABOUT LALIT MISHRA
As Operations Manager, I oversee end-to-end operational processes, ensuring each client’s unique needs are met with precision. I manage client relationships, handle financial collections, and strategically allocate manpower to optimize performance. My approach combines operational excellence with client satisfaction, ensuring smooth, efficient, and top-quality service delivery.\"
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