Lalit Kumar
Service Officer
- Role
- Service Officer at Mahindra & Mahindra , Tractor Division
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
About Lalit Kumar
Assisted the checking Specification and component assembly inspection of Combine…
Experience
Service Officer
Mahindra & Mahindra , Tractor Division
Sep 2024 — Present · Bhopal, IN
o Field activities to Grow Customer Retention (Atoot Bandhan, Pad-Yatra, etc.)o Delightful experience to customer by providing DSS & complaint closure within 48 hours and Good Quality of Dealership Infra and well-trained mechanics with proper tooling readiness.o Capability building of Mechanics to do Installation at customer\'s home & PSF to create WOW feelingo Service network expansion & coverage by 3S and E-MASP Business.o Mahindra Big-Boss in remote location to provide services to customers.o PSF & Installation for ensure quality of Customer service.o Enhance dealer profitability (Sampoorna SAR) through AMC of PW customers and retail business through Mahindra Big-Boss.o Old tractor refurbishment & help to dealer for the liquidation by taking Old Tractor Mela & Broker Meet.o Product Performance (SY & Dealer PDI RPH) and Issues closure within 24 hourso KYC (Know Your Customer) with the Customer Care Team and help in Critical Issue closure.o Field visit for Seeding Batch monitoring, Tractor performance, and MIS Preparation.
Education
P.K.I.T.M Mathura Uttar Pradesh
Bachelor's degree
2016 — 2020
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