Lalit Kumar

About Lalit Kumar

Seasoned and performance-driven professional with over 22 years of progressive leadership experience in managing BPO Operation Management, Stakeholder Management, and P&L management, with a strong track record in driving Operational Excellence, Digital transformation, Process Improvement through RPA and technology-led solutioning.My expertise spans a wide spectrum of RCM functions including Patient Access, Eligibility Verification, Medical Billing, AR Follow-Up, Denials Management, and Payment Posting, as well as Payer operations like Claim Pre-Adjudication, Claims Adjudication, Provider Rework, Appeal, Provider Data Management, Member Eligibility & Benefit Configuration and DOFR Configuration.I bring a unique blend of operations management, quality management, transformation strategy, and technical innovation—having led enterprise-wide deployments of workflow management tools, Power BI dashboards, automation bots (EDI 837, EOB Downloaders), and simulation-based training environments. These initiatives have delivered tangible ROI, reduced manual effort, enhanced SLA performance, and increased client satisfaction.Key highlights:Successfully led teams of 1200+ associates across geographies while managing multiple high-value healthcare client portfolios.Directed cross-functional transformation programs, combining Six Sigma (Black Belt), Agile practices, and analytics to drive performance and scalability.Proven expertise in audit readiness, CMS compliance, and SLA governance across diverse payer and provider ecosystems.My leadership philosophy is rooted in empowering people, eliminating inefficiencies, and enabling future-ready operations that adapt to the changing US healthcare landscape.Let’s connect if you’re interested in healthcare transformation, RCM optimization, automation strategy, or building high-performing delivery mode

Experience

1. Assistant Vice President

   Access Healthcare

   Aug 2025 — Present · Noida, IN

   Operation Excellence, Strategic Leadership, Client Management, Process Innovation & Transformation,Driving Efficiency, Scalability & Performance, Optimizing Cost, P&L Management, Risk & Compliance, Cross Functional Collaboration,

Education

• GBSSS, Rajori Garden

  12th Standard, Commerce

  1998 — 2000

• Delhi University

  B.COM (Pass), Commerce

  2000 — 2003