Lalit Dwivedi
Executive Director, Operations Director @Wells Fargo
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WORK HISTORY
Executive Director, Operations Director @Wells Fargo
Hyderabad, IN
EDUCATION
KV
High School Diploma, ENGLISH LANGUAGE AND LITERATURE/LETTERS
Delhi University
Bachelor of Arts, Political Science and Government
ABOUT LALIT DWIVEDI
PROFESSIONAL SUMMARY22+ Years experience in Global Capability/Contact Centre Management.Consumer and Small Business Banking, Lending & Payments Operations.16+ Years experience in Global Delivery Operations Management for Banking Ops in Voice, Chats, Email, Payments, Fraud & Claims, Deposits, Legal Services, Escheatment Process, Account Opening and Maintenance, Reconciliations, Estate Care & Check Processing. Transitions to Operational Risk Management (First Line of Defense).Experience of working and managing mid to large-size teams with multinational contact/digital centers with captive units including in-line Quality Control Functions.Proven experience in the senior leadership role within Banking Operations, with Big Four. Overseeing operations for mid to large-size units for back office,Chats, Email, Voice & Payments. Strong experience and record in managing Global Delivery transitions, execution and first line of defense (Regulatory Risk & Compliance).Certification in Managing Performance Variation, Certified Enterprise Change Management (ECM), Advance ICS (Information & Cyber Security),Certified in Advance Risk & Compliance, Certified EBPM Intermediate (Green Belt).Core focus on AI initiatives and operations transformational journey.
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