Lalena Brigance
Senior Customer Success Manager @Wiley
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WORK HISTORY
Senior Customer Success Manager @Wiley
US
EDUCATION
Purdue University
Bachelor of Science - BS, Financial Counseling and Planning (Consumer Sciences and Retailing)
North White High School
College/University Preparatory and Advanced High School/Secondary Diploma Program
WGU Indiana
Master of Education (MEd), Instructional Design
SKILLS
ABOUT LALENA BRIGANCE
I am an experienced, productive, and enthusiastic leader working in the field of training and development. Qualifications:* Skilled in the areas of needs assessment, training program design and development, and execution of instructional materials using various learning methodologies in the workplace environment. Experienced facilitator having conducted training sessions in a classroom setting as well as conducting training virtually.*Relationship Development: Builds and maintains enduring customer relationships to instill confidence and trust with company products. Strong interpersonal skills combined with over 10 years of experience in group facilitation that encourages participation of all learners in instructional settings.*Strengths & Accomplishments: Demonstrated strengths in leadership, public speaking, time management, project management, and group facilitation. Process Development & Improvement, Government Regulatory Compliance, Tax Preparation Expert, Database Monitoring, Loan Processing, Financial Aid Processing, Educational environment experience, Exceptional interpersonal, communication, and networking skills.
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