Lalan Desai

About Lalan Desai

A highly motivated security, sales, product, marketing, finance and business re-engineering portfolio manager with 12+ years experience in directing programs ranging from $ 1 MM to $ 15 MM. My expertise in implementation of Salesforce, Workday, Seismic, ServiceNow, compliance initiatives such as FEDRamp & SOC 1 & 2, finance and treasury applications allowed me to provide innovative solutions to drive cost efficiencies, increase visibility, enhanced controls and bottom line profits.Balancing complexities and mitigating risk, my capabilities include structuring global priorities and translating them into achievable goals and tangible results My excellent strategic planning skills allowed me to achieve long term corporate goals through short term deliverables. Successfully managing people, priorities and projects, I have implemented technologies that were well ahead of their time. Building high performing teams while managing a delicate balance of empowerment and control, I have created strong business relationships, collaborating across levels & functions, to align efforts and drive compelling results.

Experience

1. Director, Security Program and Portfolio Management

   ServiceNow

   Feb 2023 — Present · San Diego, CA, US

   Lead and manage the ServiceNow\'s Cyber Security Portfolio. Driving the business in achieving its’ objectives through the proactive evaluation and enhancement of the risk reduction programDrive annual planning, partnering with leadership & finance to develop the annual company strategy Operationalize the company strategy into tactics and measure their success through a corporate OKR program Manage Corporate programs related to Security, New Product Introduction, Pricing Strategy, and Program Management Center of Excellence Oversee and guide the team of Strategic Program Managers in delivering highly strategic, impactful business processes and initiatives through a mix of consultative engagement and operational execution Partner cross-functionally to establish key performance indicators, track program results against intended business strategy, and assess overall efficiency of the initiative Build cross-functional processes targeting key business outcomes and work across Product, Engineering, Sales, Marketing, Legal, Finance to scale them up Develop blueprints and playbooks to scale best-in-class practices Drive key insights on ways to increase operational efficiency at scale Play a consultative role in Programs, helping disparate initiatives connect the dots between other key company-wide projects Create a culture of transparency and accountability by measuring and communicating results

Education

• York University - Schulich School of Business

  Master's degree

  2009 — 2009

• University of Mumbai

  Master of Arts (M.A.)

  1990 — 1994

Skills

• Container
• Project Planning
• Freight
• Microsoft Excel
• Rail
• Process Improvement
• Analysis
• Transportation Management
• Transportation
• Strategic Planning
• Microsoft Office
• Business Analysis
• Project Management
• Business Intelligence
• Customer Service
• Team Leadership
• Logistics
• New Business Development
• Management
• Team Building
• Operations Management
• Change Management