Lal Singh

About Lal Singh

Goals intended for professionals with high-quality output experience. • Skilled to…

Experience

1. Assistant Manager

   Johnson Controls

   Feb 2023 — Present · Gurugram, IN

   With a strong analytical approach, support the business by understanding customer disputes, assist with the research of cases to resolve billing and commercial customer service issues on accounts, and support actions to prevent delinquent payment. Achieving monthly cash targets & KPI’s as published on your Goals and Objectives annually Identify process improvements and conduct root cause analysis/problem solving to create long term, sustainable changes that mitigate future issues/disputes. Review, manage and conduct reviews of outstanding accounts receivable (Internal AR meetings) Review, manage and mitigate credit service hold accounts through dispute resolution and collections activities Analyze aging debt reports and initiate calls to, as well as receive calls from customers for bad debt recovery and mitigation Support other finance operations by providing and receiving information from customers regarding invoicing, collection, and cash application Responsible to receive inbound and make outbound calls to connect with JCI customers as needed/requested by management Co-ordination with customers and cash application team for remittance advise as needed Maintain communication logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices through the collections software Account reconciliation - follow up with sales team and review open points and request customer master team to update system as required Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Off\'s Initiate Dunning Letters and/Or Legal Proceedings for uncollected receivables To ensure compliance to applicable policies, guidelines, and regulations

Education

• Delhi University

  B.COM

  2012 — 2015