Lal Lulla
- Role
- Vice President Manager of Cx Platform Products System Operations Manager at Wells Fargo
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
Experience
Vice President Manager of Cx Platform Products System Operations Manager
Apr 2018 — Present · Hyderabad, IN
Roles and Responsibilities Product Manager/Technology Manager for Contact Center Applications and Responsible for Development, Implementation/support for various products under Contact center Technology that includes Genesys, Aspect, Empirix, Robotic Process Automation - RPA ( Blue Prism and UI Path ), Infrastructure Automation, Monitoring Automation, UI Development for Contact Center Monitoring in Agile Development process and DevOps. Managing 40+ Resources across India and Manila. Extensive partnering with Product team, Deployment team, Devops team, Instance/Release managers and Vendor team for contact center applications and project execution and make sure 100% of project delivery and customer satisfaction achieved with project quality standards Managing and co-ordinate with PMO team for detailed cutover & Instance plan for New Launch or Migration projects, Maintain effective working relationship with stakeholders, peers and vendor Partners Researching and analysing markets, competitors and customer groups, maintain strong relationships with thought leaders and industry analyst Understand product competitors and support development of competitive responses for sales and marketing Taking care of Team Management, Goals Targeting, Decision making and strategic thinking for applications under contact center Technology for APAC teams. Serve as Subject Matter Expert (SME) on Services engagements working as part of a project delivery team. Manage the agile development process and methodology to deliver requirements on time and with a high-degree of precision Collects information on new product ideas, analyses new product ideas, and helps evaluate new product ideas. Assess the market and identify opportunities for new product launch for contact center products for the Bank Synthesize and prioritizes across customers’ wants and needs, balancing them with company strategy and capabilities to define the product roadmap
Education
Thadomal Shahani Engineering College
Bachelor's degree
2000 — 2003
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