Lakshmi Prasanna Mallidi

About Lakshmi Prasanna Mallidi

I provide strategic leadership in Developer Productivity and Platform Engineering at Docusign, driving the technical vision for capabilities that enhance engineering efficiency and reliability. I led a critical re‑architecture of our L1/L2 support flows that cut escalations by 53% and eliminated unstructured support noise, and I champion foundational systems like the Runtime Configuration Visibility Tool and DevOps access automation—delivering org‑wide security and productivity tooling that gives teams data‑backed insight into how they build and ship software. This platform impact is grounded in 11+ years in product engineering, where I built B2B/B2C telecom products for Salesforce and Vlocity, leveraging deep Java expertise and strong algorithm/data structure fundamentals to excel in a new domain.

Experience

1. Senior Software Engineer

   Docusign

   Mar 2025 — Present · Bengaluru, IN

   At Docusign, I lead work in Developer Productivity and Platform Engineering, designing platform capabilities and tooling that improve engineering efficiency and reliability. I re‑architected our L1/L2 support model, cutting escalations by 53% and eliminating noisy ad-hoc support so senior engineers can focus on higher-value work. I drive full‑stack delivery of systems like the Runtime Configuration Visibility Tool and DevOps access automation, giving teams real-time and historical insight into runtime configs. I also champion org‑wide security, coverage, and productivity tooling that provides data-backed visibility into how we build and ship software.

Education

• Vellore Institute of Technology

  Master's degree, Computer Software Engineering

  2008 — 2013