Lakshminarayanan Selvanayagam

Senior Client Manager at Williams Lea

Role
Senior Client Manager at Williams Lea
Location
Chennai, TN, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Lakshminarayanan Selvanayagam

Experienced Resource & Operations professional with a strong background in the presentation and service delivery industry, specializing in resource planning, capacity management, and operational efficiency.Proven ability to manage end-to-end resource allocation, workforce utilization, and project delivery while aligning business needs with team capabilities. Skilled in forecasting, workload balancing, stakeholder coordination, and ensuring optimal utilization without compromising quality or timelines.Known for strong analytical thinking, structured planning, and data-driven decision-making to improve productivity, reduce operational risks, and enhance delivery performance. Adept at working closely with leadership, clients, and cross-functional teams to support strategic goals and drive scalable operations.Passionate about building efficient processes, improving workforce optimization, and creating sustainable operational models that support long-term business growth.

Experience

  1. Senior Client Manager

    Williams Lea

    Jul 2025 — Present · Chennai, IN

    Handling entire Global Workflow Team across India Preparing and Maintaining Monthly Score Cards for All my Reporting Members Conducting monthly 1-2-1 to discuss about their scores and areas of improvement Conducting Bi-Weekly Team Calls for my Reporting members Assigning Individual Projects to Senior WFCs to make them equipped for next Role as a part of succession plan Participated as Representative for my team on yearly Internal Audit and it\'s documentation process Monthly Calling Tree maintenance & Monthly Scheduling for Resource and Strategic planning Onboarding & Off boarding of the Team Members Coordinating with IT Team on the Asset movements & tracking Preparing monthly Payroll Input for entire team Validating Feedback from Clients & Preparing RCA Liaison between Onshore counterparts and Offshore counterparts Maintaining professional rapport with Onshore Team, Offshore Production Team, Quality Associates, WFCs & Managers

Education

  • SKSS Arts College, Thiruppanandal

    Bachelor of Science (B.Sc.), Computer Science

    1999 — 2002

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Lakshminarayanan Selvanayagam — Senior Client Manager at Williams Lea in Chennai, TN, IN | Unifers