Lakshmikanth Darbha
Head Delivery ai & Analytics at TechM BPS
- Role
- Head Bps Delivery Ai & Analytics at Tech m at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Lakshmikanth Darbha
At NTTDATA we are building the next era of Business Process Services—AI-native, agentic…
Experience
Head Bps Delivery Ai & Analytics at Tech m
Apr 2022 — Present · Hyderabad, IN
Lead and Own Development of SeeR Platform of Tech Mahindra. SeeR is a End to End Advance Analytics Platform with domain specific use cases in Telecom, BFSI, Media & Entertainment, Utilities, Insurance, Manufacturing, Retail, Travel & Hospitality and healthcare domains. SeeR addresses complete CX needs of BPS clients with: Brand Experience: Revenue Growth Operation Experience: Performance Optimisation Service Experience: Customer Loyalty Data Experience: Business Transformation. SeeR is consistently rated by Gartner, ISG, Neilson Hall NEAT Report. Co-creating advanced capabilities of Speech and interaction analytics on this platform with startups, innovators and Partner ecosystem. Implementations are across UK, Europe, Australia, APAC, India, and sales focus on North American geo. Provide analytics, ai solutions to multi tower RFP’s valuing above 100Mn$ across the customers front and back office requirements. As part of the Due Diligence, Digitalisation, and ai Roadmap as Business consultant services, the Scope covers: Digital roadmaps, Business Analytics consulting, Data and AI consulting, Value Insight and Knowledge Management, Foundational services like data management, big data and visualization as part of the due diligence, digitalization roadmap under consulting practices. SeeR team won accolades for solutions that augment XSUS, Next Best Action, Optimisation for back office solutions offered to Large Global giants during their Mergers & Acquisition forays.
Education
Indian School of Business
Advanced Management Programme in Business Analytics AMPBA(Earlier CBA), Advanced Analytics
2016 — 2017
Sri Sathya Sai Institute of Higher Learning
BSC, Economics (Honours)
1996 — 1999
Indian Institute of Management, Calcutta
Executive Programme In Business Anaytics EPBA-4, Data Modeling/Warehousing and Dd Administration
2013 — 2014
PMI-US
Project Management Practitioner
2012 — 2012
Sri Sathya Sai Institute of Higher Learning
MFM, Finance
1999 — 2001
International Quality Federation-US
Six Sigma Black Belt
2012 — 2012
Skills
- Management
- Banking
- Retail Banking
- Financial Risk
- Credit
- Analysis
- Training
- Due Diligence
- Portfolio Management
- Loans
- Finance
- Mis
- Commercial Banking
- Analytics
- Market Research
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