Lakshmi Swaminathan

About Lakshmi Swaminathan

Successful leader in navigating diverse challenges facing today’s dynamic global marketplace. 18 years of experience in people management, program management, P&L management, process excellence, finance and operational roles having worked in Technology, BFSI, Healthcare and Telecom domains. Expertise in building high-performance teams, streamlining processes, and managing large-scale and complex technical projects and budgets while delivering successful results. Highly effective in motivating, developing, training, and leading employees; adept at negotiations, collaboration, and building respected and trusted relationships.

Experience

1. Support Engineering Management - Modern Work

   Microsoft

   Jun 2024 — Present

   Heading premier escalation support for SharePoint business for strategic customers, accountable for enhanced customer experience, strong employee engagement and robust stakeholder management. Led the Delivery Partner business for unified non-strategic business overseeing people and business results for the entire organization, supporting Exchange, Outlook, SharePoint, Office and Teams product lines

Education

• National Institute of Technology, Tiruchirappalli

  Bachelors of Engineering, Electrical & Electronics

  1998 — 2002

• Indian Institute of Management Bangalore

  Executive Programme, Business Analytics

  2018 — 2018

• Indiana University - Kelley School of Business

  MBA, Marketing & Finance

  2008 — 2010

Skills

• Strategy
• Competitive Analysis
• Program Management
• Cross-Functional Team Leadership
• Resource Management
• Telecommunications
• Analysis
• Marketing
• Business Process Improvement
• Strategic Planning
• Forecasting
• Business Analysis
• Team Management
• Management
• Business Strategy
• Six Sigma
• Project Management
• Business Process
• Process Improvement
• Leadership