Lakshmi Sravani K
Senior IT Service Management Engineer @OneTrust
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WORK HISTORY
Senior IT Service Management Engineer @OneTrust
EDUCATION
Dhanekula Institute of Engineering & Technology, Ganguru, Penamalluru Mandal, PIN-521139(CC-8T)
Bachelor of Technology - BTech
ABOUT LAKSHMI SRAVANI K
Sravani has 7 years of experience with a demonstrated history of working in the information technology and services industry. Skilled in JIRA, JIRA Portfolio, JQL, JIRA Service Desk, Confluence, Bitbucket, Bamboo, Hip-chat and Crowd. Done extensive work implementing and customizing JIRA instances for project tracking, test management and Sprint tracking. Responsible for end to end maintenance of JIRA and Confluence. Knowledge on implementing complex workflows for different issue types using post functions, conditions, validators and triggers. Effective interpersonal skills & ability to listen to internal & external customers and understand their needs Effectively prioritize work, troubleshoots issues and completes tasks on time Installing JIRA plugins and managing licenses and upgrading to the latest versions Good Troubleshooting, Analytical, Communication and Client Interfacing skills Provide training for technical and non technical employees and new hires on Atlassian Tools
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