Lakshmi Prasanna Rallabandi
Consultant @EY
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WORK HISTORY
Consultant @EY
Hyderabad, IN
EDUCATION
Prakasam Engineering college
Electrical, Electronics and Communications Engineering
ABOUT LAKSHMI PRASANNA RALLABANDI
A passionate and detail-oriented ServiceNow ITSM professional with over 3 years of experience transforming business requirements into powerful, scalable solutions on the ServiceNow platform. I\'m currently transitioning into a ServiceNow Developer role after delivering consistent success in ITSM support, automation, and platform enhancements. What I Bring to the Table:3+ years of hands-on experience in ServiceNow ITSM modules – Incident, Problem, Change ManagementStrong skills in ServiceNow development:Client Scripts, Business Rules, UI Policies, Script IncludesFlow Designer & Workflow ConfigurationCatalog Items, UI Actions, and NotificationsBuilt automated solutions to reduce manual efforts and improve SLA complianceIntegrated third-party systems using REST APIs and basic orchestration flowsDeveloped custom dashboards, reports, and Performance Analytics for key stakeholdersSupported Agile teams with JIRA, ServiceNow Agile plugin, and regular sprint cyclesRecognized for improving P1 incident resolution time by 20% through triage optimization I’m enthusiastic about collaborating with innovative teams, solving real-world challenges through smart automation, and growing deeper into ServiceNow development and architecture.
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