Lakshmi Dandapani

Information Technology Service Delivery Manager - Competency Mgmt and Learning & Development @Wipro

Bangalore, IN

Playing the role of IT Service Delivery Manager & Manager Operations •A keen planner with expertise in managing AMC & sustenance business in a timely manner involving seamless co-ordination and transparent communication with all stakeholders at all phases.•Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues.•Expertise in planning, executing & spearheading IT Service Management and support projects; leveraged skills in enhancing business growth by setting up Business Applications & Service Delivery.•Well versed with ITIL Processes like Change Management, Incident Management and Problem Management.•Proficient in spearheading operations related to Service Desk Management/ Technical helpdesk Management.•Adept at reviewing & controlling service delivery performance(KPI) against Service Level Agreements.•Skilled in managing entire after-sales service & delivery operations with a view to achieve business objectives and ensuring topline & bottom line profitability.•Resourceful in maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues.•A Team player with exceptional analytical, interpersonal & relationship management skills

Board of Technical Education

Diploma

Jain (Deemed-to-be University)

Bachelor's degree