Lakshmi Balakrishnan
Key Carrier Cec @The TJX Companies, Inc.
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WORK HISTORY
Key Carrier Cec @The TJX Companies, Inc.
West Des Moines, IA, US
TJMaxx, New Lenox, IL (08/2023 – Till date) Recognized in the Top 25 for successfully opening the highest number of credit applications, showcasing sales acumen and business development skills. Enhanced customer satisfaction and repeat business through exceptional customer service. Fostered trust and integrity by maintaining confidentiality and promoting honesty within the team and with customers. Acted as Manager on Duty, ensuring compliance with policies and maintaining operational excellence. Guided teams to execute tasks in alignment with strategic store plans, focusing on customer needs and operational goals. Resolved customer service issues quickly, coaching Associates to improve service and increase retention. Applied discretion in customer service policies, boosting satisfaction and brand loyalty. Managed Associate schedules to optimize service coverage and ensure a positive customer experience. Ensured adherence to operational procedures for efficiency and compliance. Executed opening and closing procedures to maintain operational readiness and compliance. Communicated priorities effectively with management and Associates, aligning efforts with organizational goals. Recognized and rewarded performance while providing constructive feedback to promote a high-performing team culture. Provided coaching and feedback to improve team performance and morale. Collaborated with management to identify training needs and improve team capabilities. Ensured compliance with labor laws and procedures to mitigate risks and ensure legal adherence. Promoted credit and loyalty programs to drive revenue and customer retention. Contributed to shrink reduction and loss prevention efforts to safeguard profitability. Led safety awareness programs to maintain a secure environment for customers and Associates.Customer Engagement
EDUCATION
All Saints' College, Thiruvananthapuram
Bachelor's Degree, Accounting
NIIT (National Institute of Information Technology, Dubai, U.A.E)
Diploma, Web Programming
ABOUT LAKSHMI BALAKRISHNAN
Dynamic and results-driven retail operations leader with over 20 years of experience in team leadership, office management, and sales management across diverse industries, including retail operations, telecommunications, shipping, and media. Proven track record of driving operational excellence, optimizing processes, and enhancing service delivery to achieve strategic business objectives. Skilled inoverseeing daily retail operations, fiscal management, and administrative functions while identifying opportunities for growth and innovation. Strong leadership in standardizing workflows, improving efficiencies, and executing high-impact initiatives to elevate customer experience and business performance.
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