Lakshman Upadhyay
ServiceNow Consultant | ServiceNow Developer | Power BI Developer | Data & Analytics Specialist | Business Design Expert
- Role
- Servicenow Consultant at Infosys
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Lakshman Upadhyay
ServiceNow Specialist with 4+ years of experience delivering scalable, intelligent…
Experience
Servicenow Consultant
Mar 2025 — Present · Pune, IN
ServiceNow Consultant & Developer- Designed and developed custom ServiceNow applications to address complex business requirements, increasing process automation and operational efficiency- Implemented advanced scripting, tailored workflows, and custom data models to deliver robust, scalable solutions- Collaborated with stakeholders to define requirements, prototype applications, and drive high user adoption rates- Delivered comprehensive Customer Service Management (CSM) solutions, streamlining case management and automating service workflows- Configured service catalogs and automated ticket routing to optimize customer support operations- Created real-time dashboards for monitoring and analyzing key customer service KPIs- Integrated third-party platforms to enable seamless, omnichannel case handling and elevate customer experience- Developed interactive Performance Analytics dashboards within ServiceNow to track critical KPIs and inform strategic decisions- Automated report generation and data visualization to provide actionable insights for business leaders- Utilized ServiceNow UI Builder to create custom, intuitive user interfaces, enhancing usability and simplifying complex workflows- Partnered directly with clients to gather feedback and refine user interfaces, ensuring functional and aesthetic requirements were met- Implemented ServiceNow Agent Workspace (AWA) to boost agent efficiency through a unified and contextual work environment- Leveraged Decision Builder to automate service workflows, enhance intelligent decision-making, and drive operational agility.
Education
North Maharashtra University
Bachelor of Technology, Chemical Engineering
2015 — 2019
The Army Public School
HSC, Science
2015 — 2015
Welingkar Institute of Management
Master of Business Administration - MBA, Business Design
2020 — 2022
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.