Lakshita Nagpal

Quality Assurance @Eye-Q Vision Pvt Ltd

Gurugram, IN

Honoured with the following- Best Support Staff on 18th Founder’s Day’25-Bright Beginner Award at 17th Founder’s Day’24• Streamlined OT Audits from Quarterly to Monthly Audits and improved score from 94% to ~98%• Improved discharge summary compliance from 92% to ~99%• Improved patient cycle time from hours to under one hour. • Successfully completed employee assessments PAN EyeQ three times.• Reduced resolution TAT for complaints and feedbacks. Responsible for the following: • Monitoring quality indicators, Surgical Index and Scorecards • Analysing data and creating reports and presentations• Project Management • PowerBI Dashboards • Process Redesigning & Automation• Product Management:(LMS) Learning Management System