Lakshika Jain
Operations Associate @Costa Coffee
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WORK HISTORY
Operations Associate @Costa Coffee
Led day-to-day operations management in a high-volume environment, applying workforce planning and resource allocation to align staffing with demand and operational targets.Designed and implemented a structured onboarding and skills development programme using Asana, improving process standardisation and reducing time-to-readiness by 30%.Delivered process improvement initiatives across inventory and waste management by developing demand forecasting templates, improving gross margin performance by 12%.Developed tracking NPS including sales performance, peak-hour demand, staff productivity, and promotional effectiveness, enabling data-driven decision-making.Collaborated closely with frontline teams and management to support change implementation, resolve operational issues, and ensure consistent execution of new processes.
EDUCATION
Bal Bharati Public School, Noida
Humanities
University of Delhi
Bachelor of Arts - BA, English Language and Literature
University of Surrey
Master's degree, MSc Management
ABOUT LAKSHIKA JAIN
Operations and project professional with 2+ years of experience delivering hands-on operational improvements, digitalisation support, and process optimisation in fast-paced environments.I’ve led workforce planning, onboarding optimisation, and KPI-driven performance initiatives across retail and service operations, delivering measurable impact including a 22% productivity uplift and a 30% reduction in onboarding time.I combine strong analytical skills (Excel, Power BI) with a pragmatic, execution-focused mindset, working closely with frontline teams and management to implement change, improve processes, and support operational excellence.Currently targeting Operations, Project Coordination, and Change/Implementation roles within international or growth-focused organisations.
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