Lakshay Batra
Client Engagement Manager @SmartWinnr
Signup · Get unlimited contacts
WORK HISTORY
Client Engagement Manager @SmartWinnr
Hyderabad, IN
Leading end-to-end client onboarding, solution delivery, and customer success management- Currently managing SBI Life, implementing AI Roleplay Coaching to streamline training and reduce trainer workload- Collaborating with clients to optimize adoption, resolve challenges, and deliver measurable business impact.
EDUCATION
Indira Gandhi National Open University
Master's degree, Philosophy
Kurukshetra University
B.com, Business/Commerce, General
St. Francis Xavier High School
High School, Business/Commerce, General
ABOUT LAKSHAY BATRA
Customer Success and SaaS Implementation professional with over 7 years of experience driving onboarding, adoption, and retention across fast-paced tech environments.I specialize in technical client onboarding, API-based workflows, and customer lifecycle management - ensuring that enterprise clients reach their outcomes faster, at scale.What I bring:~ Experience managing 100+ B2B clients across Procurement, EdTech, and Events SaaS products.~ Fluency with SQL, Postman, APIs, and tools like Zapier, Notion, Jira, Freshdesk, Zendesk and Mixpanel.~ Ability to create automated onboarding flows, adoption dashboards, and client-facing knowledge bases.~ Focus on reducing churn risk and improving customer health scores.Currently expanding my skills in:~ Data-driven success strategies~ Generative AI in CX (ChatGPT, Google Gemini)~ Automation-led support operationsI’m actively looking for opportunities in Customer Success, Implementation, or Technical Onboarding roles — preferably with companies building scalable, data-driven solutions.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.