Led end-to-end ticket resolution for 4+ technical projects, achieving a 30% reduction in resolution time. • Enhanced feature delivery by 20% through effective roadmap alignment with Development, QA, and business teams. • Developed AI-driven solutions using Python and RESTful APIs, ensuring 100% accuracy and high stakeholder satisfaction. • Streamlined communication and collaboration through Agile workflows and comprehensive technical documentation.
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Laksh Nayak — Technology Analyst at Calance in Anaheim, CA, US | Unifers