Lakita Solomon
Unit Manager, Training, Development & Quality for Vendor Alternate Channels @ADT
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WORK HISTORY
Unit Manager, Training, Development & Quality for Vendor Alternate Channels @ADT
Irving, TX, US
EDUCATION
Walden University
Master of Science - MS
Missouri Western State University
Bachelor of Science - BS
ABOUT LAKITA SOLOMON
I am a strong planner and problem solver who readily adapts to change and exceeds expectations. With my years of experience, I have learned to juggle multiple priorities and meet tight deadlines without compromising quality. I am also passionate about empowering employees to provide outstanding service to their customers both internal and external while exhibiting a wealth of knowledge and confidence. Direct and manage the daily activities of the Call Center and/or monitoring staff in the attainment of departmental goals while ensuring the highest possible level of customer service. To provide leadership and coaching to assure that all employees succeed in meeting individual goals for performance as well as career growth.
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