Lakishia Dyches
Manager @Barclays
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WORK HISTORY
Manager @Barclays
Analyzed customer needs while adhering to compliance regulations and security policies • Scheduling using WFM/ Aspect • Receive inbound phone calls from customers and service their needs effectively and efficiently • Contributed to customer satisfaction by consistently meeting and exceeding expectations and commitments by providing a high level of customer service to both internal and external customers and solving customer problems quickly and effectively • Documented…
ABOUT LAKISHIA DYCHES
Business management professional with 7+ years of experience in health and financial industries.Excellent ability in increasing customer satisfaction, solving problems, and implementing new business strategies to increase overall business practices. SKILLS: Salesforce | Citrix | TSYS | Leadership | Office Administration | Records Management | Analytical Skills | Budgeting | Business Operations | Provider Relations | Helathcare Management | Leadership | Operational Efficiency | Mentorship | Workers Compensation | Human Resources | Medical Scheduling | Regulatory Laws | Microsoft Office Suite | Insurance Verification | EMR Systems
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