Lakisher Hurst

Owner @Sassy Black Yarns

Manchester, CT, US

Operates autonomously in all facets of business, i.e, strategic planning, operations, merchandising, and marketing for Sassy Black Yarns\' online community; proficient in customer relations, brand positioning, revenue growth, financial management, driving operational excellence, business development, price negotiations.• Demonstrate outstanding courtesy and strong interpersonal skills in all customer interactions; implemented all business-building expectations through web presence and social marketing.• Strong focus on customer satisfaction, loyalty, and follow up; established customer-centric culture of communication, collaboration, & accountability resulting in increased sales and customer retention.• Complete all purchase orders & customer invoices; fulfilled customer shipping needs; maintained timely correspondence with clients throughout duration of sale; communicated order status; provided tracking and confirmed delivery; proficient in PayPal transactions, FedEx, UPS, USPS services.• Present to public at events and trade shows to increase brand awareness; design and distribute promotional and marketing materials.