Kia Deloach
Certified Product Owner
- Role
- Senior IT Business Systems Analyst at EverBank
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Kia Deloach
Dynamic Senior Business Systems Analyst with 17 years of leading techology-driven…
Experience
Senior IT Business Systems Analyst
Sep 2023 — Present · Jacksonville, FL, US
Lead and support internal and external application implementations by overseeing system integrations, conducting comprehensive user acceptance testing, and ensuring seamless deployment.Evaluate and recommend new system functionalities to drive operational efficiency and continuous process improvement.Serve as the primary liaison between internal business stakeholders and external banking vendors, fostering effective communication regarding product performance, system enhancements, and maintenance activities.Analyze business needs, facilitate requirement-gathering sessions, and define project scope to ensure alignment with organizational objectives.Administer and manage user provisioning across multiple enterprise applications, ensuring compliance with security and access protocols.Translate business requirements into detailed technical specifications, leveraging SQL queries to validate data migrations and conducting API validation to support system integration and testing.
Education
ITT Technical Institute
Bachelor of Science, Information Systems Security
2005 — 2008
University of Phoenix
Master of Science Degree, Information Systems
2008 — 2009
Tallahassee State College
Associate of Science Degree, Computer Programming/Analysis
1999 — 2004
Skills
- Troubleshooting
- IT Service Management
- Sap
- Call Center
- Disaster Recovery
- Cisco Technologies
- Computer Hardware
- Visio
- Bmc Remedy
- Operating Systems
- Virtualization
- Windows Server 2008
- Help Desk Support
- Blackberry Enterprise Server
- System Administration
- Customer Service
- Compliance Audits
- Sharepoint
- Training
- Windows 7
- Access
- Computer Security
- Network Security
- Microsoft Exchange
- Information Technology
- Vpn
- Active Directory
- Xp
- Windows Server
- Information Security
- Hardware
- Windows Server 2003
- Technical Support
- Microsoft Office
- Reports
- Software Documentation
- Networking
- Project Planning
- Resume Writing
- Windows
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