Lakesh Shettigar

Group Client Experience Program @Sodexo

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2025 — Present

Group Client Experience Program @Sodexo

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EDUCATION

2004 — 2007

Mumbai University Mumbai

Bachelor's degree, Hospitality and Tourism Management

2008 — 2010

Ealing Hammersmith and West London College, United Kingdom

Postgraduation in Hospitality and Tourism Management, Hospitality and Tourism Management

2014 — 2017

Jamnalal Bajaj Institute of Management Studies (JBIMS)

Master's degree, Marketing

SKILLS

Operations ManagementMarketing StrategyHotel ManagementHospitalityTeam ManagementProduct DevelopmentPre-OpeningHotelsHospitality IndustryHospitality ManagementManagementTeam BuildingFood & BeverageCustomer ServiceProduct MarketingStrategic PlanningMarketingMarket ResearchBanquetsLeadershipFoodCatering

ABOUT LAKESH SHETTIGAR

A global insight analyst providing insightful business updates to senior leadership for strategic decisionsExperience in delivering big data analytics, data mining, risk analytics, declarative and predictive analytics, natural language processing and data process improvement.Analyzing and reporting on data integrity gaps by identifying root causes and refining workflows with advanced business intelligence tools and AI capabilities. Experienced in processing data using programming tools such as Python programming, R programming, Predictive Modeling, Data Visualization, Model Selection, Power BI, Alteryx, Natural Language Processing Techniques and Machine Learning model (Declarative & Predictive analysis) and Microsoft Excel.Lead the team to extract data-driven insights from internal and external data sources. Oversees development of automation processes, mitigating risk and securing the efficient acquisition of deliverables. Ensure training, coaching and change management are in place to allow for full adoption and proper use of the insight methodology.Conduct continuous internal and external data quality checks to ensure problems are resolved via best practices.Consulting other business units within the organization in the enhancement of process and data visualization through automation and robotics by using various data modeling techniques.Recent Accomplishments:Lead the development of data digitalization and creation of powerful automated and real-time business intelligence data analytics tool using Python, R, Power BI solutions which can deliver rich and holistic client insights at different levels of granularity that empowers decision making to help on retaining clients for the business and save organizations money and time.Developed In-house capabilities on Natural Language Processing (NLP) for valuable insights and successfully tested the solution to ensure best performance output, greater control of data security, data privacy, assets, and potentially use the solution for multiple projects within the organization.Implemented a client data transformation program to facilitate the transition from data to insight, and insight to action at scale.Lead the marketing activities across various geographies.Develop innovative and new ways of thinking in order to design better solutions, services and experiences for clients & consumers.Plan Industry forums & events across APAC region to showcase organization though leadership.

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Lakesh Shettigar — Group Client Experience Program at Sodexo in London, GB | Unifers